• GOVERNMENT
  • Asset Management
  • Customer Relationship Management
  • Document Management
  • Mobile Workforce Management
  • Planning Solutions
  • Road Network Management
  • Spatial Data Infrastructure
• UTILITIES
  • Customer Service Management
  • Electric Infrastructure Management
  • Mobile Workforce Management
  • Outage Management
  • Water Infrastructure Management
• TELECOMS
  • Customer Service Management
  • Mobile Workforce Management
  • Outage Management
  • Telecommunications Infrastructure Management
• SERVICES
  • Mapping Solutions
    • GeoMedia Mobile
    • IMGS Asset Register
    • IMGS Location Publisher
    • Location Publisher CRM
    • Location Publisher Mobile
  • SUPPORT
    • What to expect from our support service
  • TRAINING
    • Training Schedule
    • FME for FRAMME users
    • FME Training Course - 3 days
    • GeoMedia Training
    • GeoMedia WebMap .NET Developer Training
    • GeoMedia WebMap 6.0 Hands On Workshop
    • GeoMedia WebMap Publisher / Corporate Browser Training
  • SOFTWARE DEVELOPMENT
  • SPATIAL DATA MIGRATION
• ABOUT
  • IMGS Vision
  • The IMGS Team
  • Directions
  • Our Partners

Customer Relationship Management

Since the “Delivering Better Government” (www.bettergov.ie) initiative, was started in 1995, Irish Government Agencies are striving to provide improved customer service levels to its customers – the citizens and visitors of Ireland.

We understand the importance of your requirement as a local authority to provide an excellent quality service to all your customers in an efficient, cost effective manner.

Our location based solutions will help you:

• Publish the location and information about all your council services and amenities to your citizens through Location Publisher

• Accurately record the location of a citizen service request using Location Publisher CRM

• Efficiently manage the allocation & dispatch of these service request jobs to your staff and third party agencies (e.g. contractors) using the Intergraph InService work management solution

By integrating Location information into your customer service management processes you will provide improved service levels to your citizens by:

• Knowing the location of all your customer service requests.
• And therefore being able to respond in a more efficient manner.

By using our location based solutions you will:

• Maximize the return on your investment on internet and intranet websites
• Improve service response times
• Decrease queuing at your public service desks

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For further information on IMGS CRM solutions for Local Government, please contact Ciaran Kirk, Technical Director with IMGS at ckirk@imgs.ie

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