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Log a Support Request

The easiest way for you to log a support request is to email us. (support@imgs.ie)

Please include:

1. Your contact details
2. The software and versions you are using, and the application
3. Description of the problem and as much evidence / log files etc. as you can
4. If possible a description of the circumstances needed to recreate the problem
5. Whether or not the software is currently in a live environment or a test / development environment
6. The impact this problem is having on your business.

We will assign your request a case number, an engineer and a priority.  We will send this information back to to you and our assigned engineer will be in direct contact with you.

Alternatively you can access the IMGS Support Center (Powered by Parature).

What Happens Next?

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