• GOVERNMENT
  • Asset Management
  • Customer Relationship Management
  • Document Management
  • Mobile Workforce Management
  • Planning Solutions
  • Road Network Management
  • Spatial Data Infrastructure
• UTILITIES
  • Customer Service Management
  • Electric Infrastructure Management
  • Mobile Workforce Management
  • Outage Management
  • Water Infrastructure Management
• TELECOMS
  • Customer Service Management
  • Mobile Workforce Management
  • Outage Management
  • Telecommunications Infrastructure Management
• SERVICES
  • Mapping Solutions
    • GeoMedia Mobile
    • IMGS Asset Register
    • IMGS Location Publisher
    • Location Publisher CRM
    • Location Publisher Mobile
  • SUPPORT
    • What to expect from our support service
  • TRAINING
    • Training Schedule
    • FME for FRAMME users
    • FME Training Course - 3 days
    • GeoMedia Training
    • GeoMedia WebMap .NET Developer Training
    • GeoMedia WebMap 6.0 Hands On Workshop
    • GeoMedia WebMap Publisher / Corporate Browser Training
  • SOFTWARE DEVELOPMENT
  • SPATIAL DATA MIGRATION
• ABOUT
  • IMGS Vision
  • The IMGS Team
  • Directions
  • Our Partners

Customer Service Management

All businesses take customer service seriously but for utilities, customers are relying on them for water, light and heat! Naturally this substantially raises the bar over standard business services and also increases the importance of having a high quality customer service management solution.

By integrating location information into your customer service processes utilities can improve outage response and restoration times, quickly analyse and diagnose trouble, and efficiently dispatch and mobilise field crews.

Our location based solutions will help you:

1. Accurately record the location of a customer service requests using Location Publisher CRM
2. Efficiently manage the allocation & dispatch of these service requests to your staff and third party agencies (e.g. contractors) using the Intergraph InService work management solution.
3. Publish outage maps across the enterprise through Location Publisher
4. Provide access to field crews of job, asset and condition data in the field using Location Publisher Mobile

By integrating Location information into your customer service management processes you will provide improved service levels to your customers by:

1. Providing your service crews with accurate customer route maps.
2. Providing your call center agents with the ability to advise customers of known faults within their area.
3. Providing your asset managers with the ability to analyze fault patterns and make informed decisions on capital investment.

By choosing our location based solutions for your customer service management you will improve your levels of customer satisfaction by being able to respond to service requests quicker and more efficiently.

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To learn more about our Location Publisher CRM Solution, please contact Ciaran Kirk, Technical Director with IMGS at ckirk@imgs.ie

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• Mobile workforce management for utilities

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