• GOVERNMENT
  • Asset Management
  • Customer Relationship Management
  • Document Management
  • Mobile Workforce Management
  • Planning Solutions
  • Road Network Management
  • Spatial Data Infrastructure
• UTILITIES
  • Customer Service Management
  • Electric Infrastructure Management
  • Mobile Workforce Management
  • Outage Management
  • Water Infrastructure Management
• TELECOMS
  • Customer Service Management
  • Mobile Workforce Management
  • Outage Management
  • Telecommunications Infrastructure Management
• SERVICES
  • Mapping Solutions
    • GeoMedia Mobile
    • IMGS Asset Register
    • IMGS Location Publisher
    • Location Publisher CRM
    • Location Publisher Mobile
  • SUPPORT
    • What to expect from our support service
  • TRAINING
    • Training Schedule
    • FME for FRAMME users
    • FME Training Course - 3 days
    • GeoMedia Training
    • GeoMedia WebMap .NET Developer Training
    • GeoMedia WebMap 6.0 Hands On Workshop
    • GeoMedia WebMap Publisher / Corporate Browser Training
  • SOFTWARE DEVELOPMENT
  • SPATIAL DATA MIGRATION
• ABOUT
  • IMGS Vision
  • The IMGS Team
  • Directions
  • Our Partners

Customer Service Management

The demand for voice and data services has never been higher and telecommunications providers can gain significant competitive advantages by been able to provide higher levels of customer service to their customers.

More and more telecommunications customers expect their providers to adhere to strict service level agreements and when these agreements are broken the penalties can be severe (from penalty fines to eventually losing your customer).

By integrating location information into your customer service processes telecommunication providers can improve outage response and restoration times, quickly analyse and diagnose trouble, and efficiently dispatch and mobilize field crews.

Our location based solutions will help you:

• Accurately record the location of a customer service requests using Location Publisher CRM
• Efficiently manage the allocation & dispatch of these service requests to your staff and third party agencies (e.g. contractors) using the Intergraph InService work management solution.
• Publish outage and storm maps across the enterprise through Location Publisher
• Provide access to service crews of job, asset and condition data in the field using Location Publisher Mobile

By integrating location information with your customer service management work flows:

1. Your service crews will be provided with accurate customer route maps.
2. Your call center agents can advise customers of known faults within their area.
3. Your network planning teams can analyze fault patterns and make informed decisions on capital investment.

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To learn more about our Location Publisher CRM Solution, please contact Ciaran Kirk, Technical Director with IMGS at ckirk@imgs.ie

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• Mobile workforce management for telecommunications

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