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Location Publisher CRM

Accurately record the location of all your service requests and incidents using IMGS Location Publisher CRM.

Location Publisher CRM has been designed to easily spatially enable your Customer Relationship Management (CRM) workflows by operating over intranet or internet connections:

• By using Location Publisher CRM internally your call center staff can accurately record the location of service requests as part of their call taking process without impacting significantly on call throughput.
• By using Location Publisher CRM on the internet your customers can record the location of their service requests through a 24 by 7 website and therefore decrease the load on your call centers and front desks.

Using the IMGS Location Publisher map publishing engine, Location Publisher CRM can be configured to display context based mapping which is related to the calling domain and can be reused across your enterprise.

Location Publisher CRM can be launched as a separate browser window or can be embedded into your CRM application to provide a seamless workflow to the end user.

By spatially enabling your CRM with Location Publisher CRM you will:

• Improve the quality of information provided to your management and service teams
• Provide the building blocks for spatially analysing service and fault requests patterns

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For more information on Location Publisher CRM, please contact Ciaran Kirk, Technical Director with IMGS at ckirk@imgs.ie

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Spatial Transformation Services