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Mobile Workforce Management

"Mobile Workforce Management... encompasses all the responsibilities for maintaining a productive and happy workforce”.

Wikipedia, 2009

For utility companies managing your workforce is more just than keeping your crews happy and productive. Utility companies have to meet the demands of customers for instant restoration of service while managing an aging work force, limited resources and possibly hazardous working conditions.

IMGS can help you manage your workforce effectively and safely with Intergraph’s mobile workforce management solution for Utilities, InService.

InService pulls data from multiple sources to create, schedule, dispatch, and complete work. With seamless interaction between InService and other IT systems, you get a dynamic system with live data.

Based on user criteria, dispatchers can quickly determine which crew should respond – and when – minimizing crew costs and driving time.

Field crews receive relevant job details, including customer-related information and a visual representation of the network through wireless connections.

With pertinent up-to-date information at their fingertips, crews work faster and more safely. Once they enter job-completion information, the application automatically populates other systems, saving time and money.

By selecting InService as your mobile workforce management solution your:

1. Crews will initiate and complete more jobs than ever before.
2. Dispatchers will manage your teams efficiently by choosing the right crew for the right job.

To discuss your Mobile Workforce Management requirements, please contact Ciaran Kirk, Technical Director with IMGS at ckirk@imgs.ie

Related Content:

• Customer Service Management for utilities

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