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Outage Management

The demand for voice and data services has never been higher and telecommunications providers can gain significant competitive advantages by been able to provide higher levels of customer service and decreased down time for their services.

More and more telecommunications customers expect their providers to adhere to strict service level agreements and when these agreements are broken the penalties can be severe (from penalty fines to eventually losing your customer).

Therefore telecommunications organizations require an efficient way to manage outages and therefore restore service as quickly as possible when service interruptions occur.

InService, Intergraph’s OMS (Outage Management System) improves and optimises network reliability with a comprehensive set of integrated tools that seamlessly manage operational and customer data across your enterprise.

InService’s manages calls received by customers and automatically performs advanced analysis of your network in real time and predicts the extent of an outage, as well as identifying the most likely point of failure.

InService also provides your call center and command-and-control room operators with the tools they need to field trouble calls, create and update incidents, and manage your critical resources by providing real-time interaction of crucial data through a mapping interface.

By integrating location, customer service and network information InService provides your call center operatives with all the information necessary to:

• Rapidly dispatch service engineers
• Efficiently manage outages
• Communicate up to date status information to customers

With InService you can greatly decrease outage times and increase the efficiency of your service crews.

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To learn more about Intergraph InService, please contact Ciaran Kirk, Technical Director with IMGS at ckirk@imgs.ie

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